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Frequently Asked Questions
  • Shipping Rates & Times
    Orders take up to 3 days to process for in stock Items. Custom or made to order items can take up to an additional 8 weeks before leaving our warehouse.
  • Are returns free?
    No, but we will arrange the return shipping. You will see the cost of the return shipping deducted from your refund. We will not charge you any service or restocking fees unless you return more than two item from any one order, in that case there will be a 15% restocking fee. If you wish to return your unworn/unmarked shoes please contact us within 14 days of receipt of your item and we will send you a return shipping label. If you would like to exchange your shoes for an alternate size, color, or style, simply request an "exchange for store credit" and we will send you a shipping label. When we receive your returned product we will credit your account. You can then reorder the size, color, or style of your choice. When you exchange for store credit return shipping is free for the first item exchanged per order.
  • Can I return shoes that I have worn?
    No. We only accept returns on totally unworn as new shoes. Please try your shoes on a carpet or other clean, soft surface to prevent any scratches or marks on the soles. Shoes with soiled, scratched or marked soles or shoes that have been worn cannot be returned or exchanged. If you send back shoes through our returns program that have been worn or show wear on the soles we will not accept the return and the item will be shipped back to the you at your expense. If you have any questions please Contact Us.
  • Can I return custom or special order shoes?
    No, we do not accept any returns or exchanges on custom or special order shoes. Please be sure to check our size charts carefully before placing your order.
  • Can I exchange my shoes for a different size?
    Yes! If you would like to exchange your shoes for an alternate size, color, or style, simply request an exchange and we will send you a return shipping label. When we receive your returned product we will credit your account the amount of your original purchase plus taxes. You can then reorder the size, color, or style of your choice. When you exchange for store credit return shipping is free for the first two items exchanged per order.
  • Return Policy
    Return Policy For the purpose of this Return Policy "we", "us", and "our", is referring to Dynamite Dance Shoes and its employees. 100% satisfaction Guarantee If you are not satisfied with the product you have purchased, for any reason, we will refund or credit you the full purchase price and taxes. There is no restocking fees for the return or exchange of up to two items per order, if you wish to return or exchange more than two items from a single order a 15% restocking fee will apply. We guarantee against manufacturer's defects within 30 days of purchase. We reserve the right to asses if damage to shoes is the result of manufactures defects or unreasonable use or care. Shoes that you return or exchange must not be worn. Please try your shoes on a carpet or other clean, soft surface to prevent any scratches or marks on the soles. Shoes with soiled, scratched or marked soles or shoes that have been worn cannot be returned or exchanged. The product must be sent back to us within 14 days of receipt in new and unworn condition. Please contact us to request a return or exchange and we will issue you a return shipping label. For returns the cost of return shipping will be deducted from your total refund. For exchanges return shipping is free for up to two items per order. Exchanges are processed as store credit, upon receipt of your item(s) we will credit your account the total purchase price and taxes of your original order. You can then use your store credit to reorder an alternate size, color, or style of your choice. Special Order and Custom Items are not elidable for returns or exchanges. Any returns that do not meet the requirements contained in this return policy will be shipped back to the sender at the sender expense. To process a return or exchange please contact us.
  • What size should I order?
    Shoes are sized using US Shoe sizes. If you are unsure of what size to order we recommend standing on a piece of paper and having someone trace your feet, then measure the length and width of both feet and closest fit according to the CM measurements. I If you require a custom size please measure your feet in the same way and send us the measurements.
  • Do you offer student discounts?
    Yes! We have a sponsorship program in place to help support students under 18 from low income families. We offer a 25% discount on up to 2 pairs of shoes per student per 6 month period. If you would like to apply to be part of our program please contact us for more information.
  • What payment methods do you accept?
    We only accept Paypal payments at this time.
  • How long do custom order shoes take?
    Custom Orders will take approximately 5 to 8 weeks to complete. Certain heel types or color fabric swatches may not be compatible with certain styles. Some colors/fabrics may be seasonal and not available. Modifying shoe straps may add to production time. All custom orders placed will be reviewed by our production team prior scheduling for production. If we spot any issue, we will contact you to discuss your options. Please note we do not accept returns on custom or special order items.
  • Privacy Policy
    Privacy Policy Introduction Dynamite Dance Shoes ("us", "we", or "our") operates the website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Information Collection and Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected -Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data -Usage Data We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. -Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes. Use of Data Dynamite Dance Shoes uses the collected data for various purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Dynamite Dance Shoes will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data -Legal Requirements Dynamite Dance Shoes may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation To protect and defend the rights or property of Dynamite Dance Shoes To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let site members know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us.
  • Terms & Conditions
    Terms and Conditions for Dynamite Dance Shoes Introduction These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Dynamite Dance Shoes accessible at These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website. Intellectual Property Rights Other than the content you own, under these Terms, Dynamite Dance Shoes and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website. Restrictions You are specifically restricted from all of the following: publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing. Certain areas of this Website are restricted from being access by you and Dynamite Dance Shoes may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well. Your Content In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Dynamite Dance Shoes a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Dynamite Dance Shoes reserves the right to remove any of Your Content from this Website at any time without notice. Your Privacy Please read Privacy Policy. No warranties This Website is provided "as is," with all faults, and Dynamite Dance Shoes express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you. Limitation of liability In no event shall Dynamite Dance Shoes, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Dynamite Dance Shoes, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website. Indemnification You hereby indemnify to the fullest extent Dynamite Dance Shoes from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms. Severability If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein. Variation of Terms Dynamite Dance Shoes is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis. Assignment The Dynamite Dance Shoes is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms. Entire Agreement These Terms constitute the entire agreement between Dynamite Dance Shoes and you in relation to your use of this Website, and supersede all prior agreements and understandings. Governing Law & Jurisdiction These Terms will be governed by and interpreted in accordance with the laws of British Columbia, and you submit to the non-exclusive jurisdiction of the province and federal courts located in British Columbia, Canada for the resolution of any disputes. If you have any questions about these Website Standard Terms and Conditions, please contact us.
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